NOC
A NOC (Network Operations Center) Analyst monitors IT systems, resolves incidents, and ensures the stability of technical environments. This role involves proactive problem-solving and timely escalation of issues.
About the role
Join a Proactive IT Operations Team! We are looking for an organized and passionate professional to manage our entire IT environment, from infrastructure to application and service levels.
The team functions as Tier 1.5 support, focusing on proactive monitoring, creative problem-solving, and resolving issues before escalation to minimize system downtime.
What you’ll do:
- Monitoring & Stability: Operate monitoring systems to ensure the stability of various technical environments.
- Event Life Cycle Management: Track each event from start to finish, notify relevant stakeholders, and update related incidents accordingly.
- Tier 1.5 Support: Perform hands-on operations to resolve incidents as quickly as possible before they require escalation.
- Knowledge Management: Assist in developing event knowledge management by documenting useful information about encountered incidents.
- Prioritization: Assess and prioritize faults to ensure timely responses or escalations.
Requirements:
- Experience: Minimum of 2 years of experience working within a NOC team.
- Technical Skills: Basic knowledge of SQL, Networking, and Linux & Windows servers.
- Communication: Strong English skills (reading, writing, and speaking) with great interpersonal communication.
- Availability: Ability to work 8-hour shifts, 5 days a week (including Morning: 07:30 -15:30 and Evening: 15:30 - 23:30), plus one monthly night shift (23:30 - 07:30).
- Traits: Highly organized, able to work under pressure, and a passion for hands-on troubleshooting and security.
Preferred Qualifications (Bonus):
- Monitoring Tools: Basic knowledge of NewRelic, DataDog, PagerDuty, or SolarWinds.
- Systems: Experience with ticketing systems and ELK.
- Security: Experience working in a SOC environment.
Frequently Asked Questions
What are the main responsibilities of a NOC Analyst?
NOC Analysts monitor IT systems, manage event lifecycles, provide Tier 1.5 support, develop knowledge management, and prioritize faults to ensure timely responses and system stability.
What skills are required for a NOC Analyst position?
The role requires 2+ years of NOC experience, basic knowledge of SQL, Networking, Linux & Windows servers, strong English communication, and the ability to work shifts, including nights.
What are the work conditions for a NOC Analyst?
The work conditions include 8-hour shifts, 5 days a week (morning/evening), plus one monthly night shift. The position is on-site, requiring strong organizational skills and the ability to work under pressure.
Ready to apply?
Attach your CV and we’ll review your profile. If there’s a strong match, we’ll reach out.