Software Support Engineer
A Software Support Engineer at Confidential in Cyprus provides technical assistance for e-commerce platforms, troubleshooting integrations, APIs, and software components, and collaborating with vendors and internal teams to resolve issues.
About the role
Join a Digital Innovation Team! A dynamic organization in Nicosia is seeking a Software Support Engineer to join their Digital, Information & Technology Department. This is a fantastic opportunity for a problem-solver who enjoys helping others and working with e-commerce technologies in a fast-paced environment.
What you’ll do:
In this role, you will play a crucial part in providing technical assistance to customers and internal teams, ensuring the smooth operation of e-commerce platforms.
- Support & Troubleshooting: Respond to customer inquiries via email, phone, and ticketing systems. Diagnose and troubleshoot technical issues related to integrations, APIs, and software components.
- Collaboration: Work with vendors, product managers, and QA teams to escalate and resolve complex issues. Collaborate with software vendors to implement new solutions that enhance user experience.
Testing & QA: Develop end-to-end test cases and execute testing at data, interface, and application levels. Assist in User Acceptance Testing (UAT) to ensure product stability.
Improvement: Analyze trends in reported issues to prevent recurring problems and identify areas for software enhancement.
Training: Perform technical and operational training for users.
Requirements:
- Education: Bachelor’s Degree (or equivalent) in Computer Science or relevant subjects.
- Technical Skills:
- Knowledge of Web services, API integrations, and authentication services.
- Basic knowledge of SQL, PL/SQL, and database systems.
- Basic knowledge of Linux and Microsoft operating systems.
Hands-on experience in all phases of test execution.
Soft Skills: Strong troubleshooting skills, ability to multitask, and the ability to explain technical concepts to non-technical audiences.
Languages: Strong professional speaking and writing skills in both Greek and English.
Advantages:
- At least 1 year of experience in a software support position or related role.
- Familiarity with e-commerce platforms such as Magento, Shopify, or WooCommerce.
- Previous experience in e-commerce Payment systems.
- Basic knowledge of programming languages.
Perks:
- An attractive remuneration package will be offered to the successful candidate.
- Opportunity to work in a supportive, team-oriented environment.
All applications will be handled with complete confidentiality.
Apply today and support the future of digital commerce!
Frequently Asked Questions
What are the main responsibilities of a Software Support Engineer?
The Software Support Engineer provides technical assistance to customers and internal teams, troubleshoots e-commerce platforms, diagnoses technical issues related to integrations and APIs, and collaborates with vendors to resolve complex issues.
What skills are required for a Software Support Engineer?
Required skills include knowledge of web services, API integrations, SQL, PL/SQL, Linux, Microsoft operating systems, and strong troubleshooting abilities. Fluency in both Greek and English is also essential.
What are the perks of working at Confidential in Cyprus?
Confidential offers an attractive remuneration package, a supportive team-oriented environment, and the opportunity to support the future of digital commerce. All applications are handled with complete confidentiality.
Ready to apply?
Attach your CV and we’ll review your profile. If there’s a strong match, we’ll reach out.