Software Support Engineer

Join a Digital Innovation Team! A dynamic organization in Nicosia is seeking a Software Support Engineer to join their Digital, Information & Technology Department. This is a fantastic opportunity for a problem-solver who enjoys helping others and working with e-commerce technologies in a fast-paced environment.

What you’ll do:

In this role, you will play a crucial part in providing technical assistance to customers and internal teams, ensuring the smooth operation of e-commerce platforms.

• Support & Troubleshooting: Respond to customer inquiries via email, phone, and ticketing systems. Diagnose and troubleshoot technical issues related to integrations, APIs, and software components.
• Collaboration: Work with vendors, product managers, and QA teams to escalate and resolve complex issues. Collaborate with software vendors to implement new solutions that enhance user experience.

• Testing & QA: Develop end-to-end test cases and execute testing at data, interface, and application levels. Assist in User Acceptance Testing (UAT) to ensure product stability.

  Improvement: Analyze trends in reported issues to prevent recurring problems and identify areas for software enhancement.

  Training: Perform technical and operational training for users.

Requirements:

• Education: Bachelor’s Degree (or equivalent) in Computer Science or relevant subjects.
• Technical Skills:
  • Knowledge of Web services, API integrations, and authentication services.
  • Basic knowledge of SQL, PL/SQL, and database systems.
  • Basic knowledge of Linux and Microsoft operating systems.

  • Hands-on experience in all phases of test execution.

    Soft Skills: Strong troubleshooting skills, ability to multitask, and the ability to explain technical concepts to non-technical audiences.

    Languages: Strong professional speaking and writing skills in both Greek and English.

Advantages:

• At least 1 year of experience in a software support position or related role.
• Familiarity with e-commerce platforms such as Magento, Shopify, or WooCommerce.
• Previous experience in e-commerce Payment systems.
• Basic knowledge of programming languages.

Perks:

• An attractive remuneration package will be offered to the successful candidate.
• Opportunity to work in a supportive, team-oriented environment.

All applications will be handled with complete confidentiality. 

Apply today and support the future of digital commerce!